Privacy Policy

Kerala Backwaters — Overview on Travels Through Kerala’s Waterways

1) Introduction

This Privacy Policy explains how Kerala Backwaters (“we”, “our”, or “us”) collects, uses, and safeguards personal information when you visit our website, contact us, or use our services related to travel information and experiences across Kerala’s waterways. By using this site, you agree to the practices described below.

2) Who We Are

Kerala Backwaters is an informational website focused on travel guidance, inspiration, and service facilitation for houseboat tours, canal trips, and cultural experiences in Kerala, India.

3) Information We Collect

3.1 Information you provide directly

• Contact details: name, email address, phone number.
• Inquiry details: messages you send via contact forms or email.
• Booking interest details: preferred dates, group size, service preferences (if you choose to share them).
• Account details: if we ever offer account creation (e.g., name, login email).

3.2 Information collected automatically

• Technical data: IP address, device and browser type, operating system, pages viewed, time spent, and referring URLs.
• Approximate location: inferred from your IP address to improve relevance of content and service availability.

3.3 Information from partners

• Analytics and hosting providers: aggregated usage metrics and performance data.
• Service partners: if you proceed to book tours or services through a partner, we may receive confirmation status and limited booking metadata (no payment card numbers are collected by us).

4) How We Use Your Information

• To respond to inquiries, provide travel guidance, and facilitate service requests.
• To recommend itineraries, tours, or experiences across Kerala’s backwaters.
• To operate, protect, and improve our website, content, and user experience.
• To communicate important updates, confirmations, or service-related notices.
• To comply with legal obligations and enforce our Terms & Conditions.

5) Legal Basis for Processing

We process personal information with your consent, to perform or prepare to perform a service you requested, or to pursue our legitimate interests in operating and improving an informational travel website, where those interests do not override your rights and freedoms. We may also process data to comply with applicable laws.

6) Sharing Your Information

• Service partners and operators: shared only when necessary to respond to your request or facilitate a booking you ask us to help with.
• Vendors: hosting, analytics, email delivery, and customer support tools that help us operate this site under confidentiality and data protection commitments.
• Legal and safety: to comply with law, enforce our policies, or protect rights, property, or safety.

We do not sell your personal information.

7) International Transfers

Our servers or service providers may be located in other countries. Where applicable, we take appropriate measures to protect your information in line with this Privacy Policy and applicable laws.

8) Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing services, resolving disputes, enforcing agreements, and complying with legal obligations.

9) Information Security

We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10) Your Rights and Choices

• Access and correction: you may request a copy of your personal information and ask us to correct inaccuracies.
• Deletion: you may request deletion of your personal information, subject to legal or legitimate business needs.
• Objection and restriction: you may object to or request restriction of certain processing.
• Consent withdrawal: where processing is based on consent, you can withdraw it at any time.

11) Children’s Privacy

Our site and services are intended for general audiences and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

12) Third-Party Links

Our website may include links to third-party sites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above shows when it was last revised. Continued use of the site after changes become effective indicates your acceptance of the updated policy.

14) Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact: